To Analyse User’s Perception towards the Services Provided by Their Local GP

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To Analyse User’s Perception towards the Services Provided by Their Local GP

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To Analyse User’s Perception towards the Services Provided by Their Local GP

Paper Type: Research Paper

Academic Subject: Research Methodology and Data Analysis

Word Count: 2350

Submitted by: Student

Section 1


General Practice is referred to the basis on which the National Health Service GP is relied upon (NHS, 2017).The care is being provided to the patients as well as the lists have been managed in the health care (Department of Health, 2014).Amongst the other interventions the main has been treatment, consultation and the onward referral for the purpose of investigation (Care Quality Commission, 2017). The study has encapsulated the critical evaluation of user’s perception regarding the general practice services provided to them as well as the effectiveness of those practices.


The main aim of the study was to analyse user’s perception towards the services provided by their local GP.


            The main objectives of the research have been given below

  1. To give a critical evaluation of literature with regard to opinions of people about GP practices.
  2. To identify and attain the opinions of service users by the help of group of UCS students.
  3. To make analysis of data which has been provided by the previous research related to GP services.
  4. To draw conclusion on the service users as if they have had negative or positive experiences during the access of services related to their local GP and also identify the ways to improve it.

Section Two

The Chosen Method

There are two types of methods for conducting the research that are termed as quantitative research method and the qualitative research method. The data for the qualitative analysis could be gathered from different resources. The database for collecting the knowledge pertains towards the interview transcripts based upon the open ended questions that are focused and conducted over exploratory interviews (Salmons, 2014). As a result of which, there is no end to constitute the database for the qualitative analysis since the information is obtained from  a large variety of recorded observations, documents as well as the focal groups.

On the other hand, the quantitative research could be rendered into numerical presentation which is not the case with the qualitative method of research (Creswell, 2013). The prime method for collecting the data for the quantitative analysis is gathered from a number of close ended survey questionnaires which could be designed in accordance with the set of principles thereby valuing the truth and the reality.

            In accordance with this research study and the topic of the research, the research questions have been designed in such a way to comprehend the main idea of the research in the most suitable manner. According to Akerkar and Sajja (2016, p.1), the strategy of the quantitative methodology deals with the different methods for collecting the data that majorly include questionnaires, interviews as well as the publish data. The entire methodology is based upon obtaining data, interpreting the findings and analysis into numeric form. The significance of the quantitative analysis is directed towards addressing the issues pertaining with what and why and by doing so, different aspects of the individuals as well as groups could be estimated. According to Mertens (2014), quantitative method emphasizes upon the hypothesis testing with regards to different scientific approaches in order to determine the true facts.

            In addition to this, the analysis conducted for the quantitative method also incorporates the data collected through paper survey, online surveys, kiosk and mobile surveys in addition to conducting face to face or telephonic interviews. Therefore, quantitative method is all in all an expensive method that requires ample amount of both time as well as money. Nevertheless, the data acquired through the quantitative research is considered reliable and valuable (Eriksson and Kovalainen, 2015). In accordance to this research study, since the data has been collected within the campus building thereby saving the time and the additional cost.

The Sample

The sample size constituted of 50 UCB students with equal distribution of the male and female population. 

Ethical Issues

            The ethical considerations pertaining towards this research had been directed towards the implication for conducting the research from different participants. The ethical boundaries had been set for both the researcher as well as the participants. The foremost ethical issue which had been addressed dealt towards maintaining the confidentiality of the respondents and ensuring them with the fact that the anonymity would be maintained at all costs and to ensure that a consent form had been signed by the respondents stating the personal data would be kept confidential by all means.

            In addition to this, another ethical issue was directed towards the transparency of the data collected and to resolve this issue, it was determined that the researcher would ensure that the acquired data has not been manipulated or distorted in any possible way. In addition to this, the ethics were also linked towards the fact the factor of biasness has been completely eradicated.

Section Three

Data Findings and Analysis

As for this research the quantitative reasoning were used, the data was collected by using questionnaire in which all the respondents of the research were asked similar questions. The findings are given below:

Gender of Respondents

The first question was about the gender of respondents. it was found out that out of 50 respondents, 25 were female and 25 were male.

Age group

The second question of the questionnaire was about the age groups of respondents. As the respondents were the students of UCB, 32 were between the age of 15-25 and 10 were between the ages of 25-34 where the remaining 8 were between the ages of 35-44.

number of times have you seen a doctor

The next question was about how many times the respondents had seen the doctors from their practice. It was identified that 15 respondents said that they had seen the doctor only for sometimes where 12 respondents said that every three months they had seen the doctor. Out of the remaining respondents 5 said rarely and 8 said once in a month they had seen the doctor from practice. It was concluded that 30% of the population made timely visits to the local GP which was supported by the research studies conducted by Ipsos MORI (2016) that the number of frequent NHS utilization had overall increased all over UK

Additional hours you want the practice to remain open


The fourth question was about how many additional hours the respondents would like the practice to be opened. It was found out that 10 respondents said that additional hours should be added in early morning whereas 10 said that it should be on evenings. However, most of the respondents, up to 30 respondents, said that additional hours should be added in the weekends thereby withstanding with the studies conducted by Alderwick et al., (2015) that visiting hours of the GPs must be revolutionized.

times to see a particular doctor       

The next question was about how quickly the respondents see the doctor at the time of need. Out of 50 respondents 20 respondents said 6-12 hours where 15 respondents said within 24 hours they get to see the doctor at the time of particular need. Out of the remaining respondents 10 said 4-6 hours however only 5 said that they get to see the doctor within an hour. It was analyzed that 30% population had to wait for more than 6 hours to get the appointment which was supported by the studies demonstrated by Guardian, 2014 that reflected injurious service delivery

Sixth question

The sixth question was about the urgent need to see the GP as if the respondents could be able to see the GP within a same day. It has been identified that out of fifty respondents 25 said that they don’t get to see the GP at the same day when required whereas 15 respondents had a mixed response. The remaining 10 respondents said that they could get to see the GP at the same day of requirement. This established the fact that 50% of people were not able to see the GP on the same day which was supported by the research conducted by Baird, (2016) determining the poor service delivery of NHS.

               The next question was asked about the local GP practice. It has been identified that some people have not been able to get timely appointed and there are number of other challenges people face regarding appointment. In their local GP practice, the patients have been founded as unsatisfied with their GP services as they were often being assigned to different GP at each time. When the question was asked about the explanation of something good or bad about the healthcare, the respondents stated that there have always been professional health specialists provided however the pressure on general practice has been increased due to the high level workload as well the increasing number of people with severe and complex conditions as well as their expectations have been increased which has undermined the performance of GP which was also supported by the studies conducted by Mason, (2014).

In view of the question pertaining towards room for improvement, many of the respondents suggested that there was a need for a problem solving mechanism that would cater to the needs and requirements of the people. In addition to this, some of the respondents recommended that with the adequate amount of funding, NHS must adjust their staffing in an efficient manner which would help in the timely acquisition of the appointments and cut down the waiting time for the patients which was also supported by survey conducted by annual British Social Attitudes (BSA). On the other hand, a few respondents made the suggestion to adjust the visiting hours of the GPs on weekends to facilitate a large number of patients thus verifying with the research proposed by Gershlick, Charlesworth and Taylor (2015).

Section Four


The research was conducted with the main aim of finding service users perceptions regarding the GP practices. For this matter the first session was designed which included the brief introduction to the research as well as the aims and objectives were outlined according to the main aim of the study. In accordance with the main aim of the study the quantitative method was used to gather the information and for making analysis. The questionnaire was designed with the close and open ended questions for drawing conclusions. This instrument has been considered as the most suitable and effective way of data collection due to the legitimacy of the results derived from quantitative reasoning.

The questionnaire and methodology was also significant because analysis could only be focused towards assessing the major issues professed by the individuals in terms of what has been done any why and what could be the timely measures taken for the better implementation. The questionnaire assisted to make sound analysis and evaluations as well as for achieving the main aims and objectives of the study. After the brief explanation as well the justification for the chosen methodology the questionnaire was distributed amongst the 50 respondents who were the students of UCB. It has been identified that the chosen respondents could be able to give more authentic response regarding the GP services as well making analysis of the findings. The findings also helped to draw conclusions and provide recommendations for improvements in GP practice as well as for future research.


I conducted the research in order to identify and acknowledge the perceptions and opinions of the NHS service users in order to determine the lacking and gaps with regards to the services offered by the NHS. I made use of the quantitative method of research analysis in order to quantify the final outcomes of the research into numerical representation. For my own feasibility and convenience, I gathered the information from the campus building by asking survey questions from 50 students at the UCB ensuring them that this data would not be used for future references as well as complete anonymity would be maintained and in accordance with their personal information, I would make sure that the confidentiality would be maintained by all means. With the data collected, I was able to determine that a large number of people frequently used the NHS services and they were not satisfied with the services in terms of the long waiting times to get the appointment and consult the GP within the NHS.

Therefore, the major population of the respondents made the suggestion to enhance the working hours of the GP with quite a few adjustments to be made on the weekends in order to facilitate the people who were unable to consult the GP on the weekdays. Furthermore, I was provided with the fact that if the patient had to consult the GP on the urgent basis, it was merely impossible to get the appointment the same day. Therefore, I came to the conclusion that a large number of respondents depicted a negative experience in terms of the NHS and were not pleased with their local GPs and there was a major need for improvement with regards to the NHS services in order to cater to the needs and demands of their own people in the best possible means.


  • Akerkar, R. and Sajja, P.S., 2016.Introduction to Data Science.In Intelligent Techniques for Data Science (pp. 1-30).Springer International Publishing.
  • Alderwick, H., Robertson, R., Appleby, J., Dunn, P. and Maguire, D.(2015). (n.d.). Better value in the NHS. 1st ed.
  • Baird, B., Thompson, J. and Jabbal, J., 2015. The NHS under the coalition government. Part two: NHS performance. London: The King’s Fund.
  • Baird, R.L. (2016). The evidence-based practice manual for nurses (3rd ed.). Edinburgh: Churchill Livingstone/Elsevier.
  • Care Quality Commission, 2017. A fresh start for the regulation and inspection of GP practices and out of hours services.
  • Creswell, J.W., 2013. Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
  • Department of Health, 2014.Department of Health annual report and accounts 2013–14 [online].Gov.uk website. Available at: www.gov.uk/government/publications/department-of-health-annualreport-and-accounts-2013-to-2014 (accessed on 13 May 2017).
  • Eriksson, P. and Kovalainen, A., 2015. Qualitative Methods in Business Research: A Practical Guide to Social Research. Sage.
  • Gershlick, B., Charlesworth, A. and Taylor, E., 2015. Public Attitudes to the NHS. London: National Centre for Social Research.
  • Ipsos-mori.com. (2017). Ipsos MORI | Poll | Latest GP Patient Survey results released. [online] Available at: https://www.ipsos-mori.com/researchpublications/researcharchive/3679/Latest-GP-Patient-Survey-results-released.aspx [Accessed 13 May. 2017].
  • Mason, R. (2014). GP services under pressure due to funding cuts, says Royal College of GPs. [online] the Guardian. Available at: https://www.theguardian.com/society/2014/feb/23/gp-services-patients-funding-nhs-hospitals [Accessed 13 May. 2017].
  • Mertens, D.M., 2014. Research and evaluation in education and psychology: Integrating diversity with quantitative, qualitative, and mixed methods. Sage publications.
  • National health service, 2017. IMPROVING GENERAL PRACTICE – A CALL TO ACTION. London: NHS.
  • Salmons, J., 2014. Qualitative online interviews: Strategies, design, and skills. Sage Publications.


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