Have questions regarding our services and procedures before placing your order? On this page, you will find answers to the questions most frequently asked by our customers. Even if you can't find answer to your specific question here, don't worry! You can contact us via live chat, WhatsApp, telecom or email to get a precise answer to your questions.

Guarantees & Support

1What happens if I’m not happy with the work? What happens if my essay does not meet the grade ordered?
We have a free amendments policy at our company to deal with such issues. You are advised to read and review your work within 24 hours of receiving it, as it will make it easier for the writer to change it.

We can give you a new delivery date after contacting the writer.

In case of not getting the required grade, you can send us an email with the order number. We will forward your application to the relevant department for review.

In case of requesting a refund, please send us an email with your order number and preferably your reasons to cancel the order. You can cancel the order only if it has not been assigned to the writer.
2I want a refund. How do I request this?
If you want to request a refund, we will examine the causes that made you to request a refund as customer satisfaction is really important to us.

If your essay didn’t get the expected grade, then we would require your completed work so that we can see if there were any missing elements in the final draft. In addition, we would want to see the feedback from your tutor so our aftercare team can thoroughly review it thoroughly to ensure improved customer experience in the future.

If you want to cancel an order, contact us before we assign a writer for you. Simply send us an email with your order number and share that you want to cancel your order. We will be glad to know if there are any reasons behind the order cancellation as well.
3Will you resell my paper?
Please visit our guarantees services. We do not sell any work to a third party. Your work is solely yours.
4Are the services provided by Research Prospect legal?
All of our services are legal. We are a fully registered UK company. We have 15 employees in our offices in Glasgow who work round the clock to provide you with the best work. Our teams fully cooperate with the students to make them understand how to use our services correctly. You can always reach out and contact us with any questions that you may have.
5What are your guarantees?
We guarantee:

Extensive Quality Control
Timely Delivery
100% Plagiarism Free
Competitive Prices
100% Confidential
Written by UK Qualified Writer
Customised to Your Exact Requirements
Free Amendments
Never Resold
Fully Referenced

Please click here to see the complete list of our guarantees.
6Do you offer discounts to your clients?
You can visit our offers page to see the discounts and offers we have in store for both new and returning customers.
7Are the writing services provided by Research Prospect confidential?
Our services are 100% exclusive. We keep our updated with the latest plagiarism and privacy rules. We also make sure that the work is confidential, and therefore we do not share the details about your project with anyone other than yourself.

We provide full confidentiality and privacy for our clients. You can view our privacy policy page for more information. If in case you provide us with some documents that have personal information, we will also take confirmation from you before sharing it with our writer.
8Can I speak to the writer directly?
You can convey your requirements via an email to the writer. We, therefore, advise you to regularly check your emails as we will be forwarding you queries from the writer to you as well.
9My coupon code won't apply!
In case you have a valid coupon code, and the website is showing an error, do not worry. Fill the form as is usually done, and then contact us with your coupon code. We will add it on for you.
10What is my order status? When will my order be delivered?
Send us an email with your order number, and we will inform you about the order status and exact delivery date.
11What method of payment can I make?
We usually prefer either one of the following methods:

Via debit or credit card online, using our secure checkout powered by Stripe Pay
By making a direct Bank Transfer (via the internet).
Via PayPal

To avoid any issues or delays with your work, and as per our payment policy, we take a 50% payment before starting work, and the rest of the amount is taken before we deliver the work.
12Can your writer help me to collect primary data?
Our data collection procedure is quite simple. Questionnaire design and interview questions are a part of our dissertation services. You may, however, be required to pay extra so the writer can gatther any additional data. Please state your data collection requirements at the time of placing your order.
13Do you guarantee plagiarism free work?
We check and counter-check each work in plagiarism detecting tools to provide unique content. We also offer a free plagiarism report with every order to deliver our 100% plagiarism free promise.
14What quality of work can I expect from Research Prospect?
Our team of writers promises to deliver quality and plagiarism-free work. We guarantee that the job will adhere to the following standards:

First Quality Standard (70 % or above)
2:1 Quality Standard (60-70 %)
2:2 Quality Standard (50-60%)

For PHD students we offer one quality standard only.

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